Your Rights as a
Patient
At Safecare Clinix, we believe that quality healthcare begins with mutual respect and transparency. These 19 fundamental rights guide every interaction we have.
Upholding Clinical Dignity
Safecare Clinix and Endoscopy Centre is committed to providing exceptional care with empathy, respect, and a commitment to excellence. As a patient, you have fundamental rights that we are sworn to uphold at every stage of your recovery.
Respect & Compassion
Considerate, respectful and compassionate care, regardless of your age, gender, race, religion, nationality, political views, sexual orientation, physical or mental disability.
Proper Identification
To be addressed by your proper name and told the names of the doctors, nurses and other health team members directly involved in your care.
Safety & Security
Care provided in a safe setting, by concerned staff committed to pain prevention and management.
Informed Choice
Information in terms you can understand about your diagnosis, treatment, and expected results, including risks and benefits.
Autonomy
The right to decline care recommended by the doctor, provided you sign a form accepting responsibility for your decision.
Privacy & Dignity
Privacy at all times during your care and a clean, respectful healthcare environment.
Transparent Billing
Transparent billing and further explanation of your bill whenever requested.
Feedback & Complaints
The right to complain and express dissatisfaction regarding services received.
Visitation
Reasonable visitation by family and friends, except in the critical care unit where visitation is limited.
The 19 Foundational Rights
Considerate, respectful and compassionate care, regardless of demographics.
Attention when you request help (prioritizing urgent needs).
Addressed by your proper name.
Care provided in a safe setting.
Care provided by staff committed to pain management.
Knowing the names of doctors, nurses, and members in your care team.
Diagnosis and treatment information in terms you understand.
Information on risks, benefits, and alternative treatments.
Information about pain and pain relief.
Freedom from restraints unless clinically indicated.
Transparent billing and further explanation of bills.
Privacy at all times during your care.
A clean healthcare environment.
To be treated with respect always.
Reasonable visitation by family and friends (ICU limits apply).
Right to decline recommended care (with signed responsibility).
Right to decline or accept participation in medical research.
Right to complain and express dissatisfaction regarding services.
Right to quality care.
Need Further Clarification?
Our administrative team is always available to explain your rights, billing, or any aspect of your care in detail.
Speak with a Coordinator